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Frozen iPod Help
Last modified Mon, Sep 3, 2007
If your iPod is frozen or doesn't respond.
Symptoms
If your iPod does not power on, is stuck with just the battery logo showing, has stopped responding while playing music (in which case the Click Wheel doesn't respond) or it will not wake from sleep.
Solution when it will not power on
Try the following steps:
- Make sure the Hold switch is on. Toggle the Hold switch, slide the switch to Hold (an orange bar appears) and then slide it back (orange bar is hidden). Your iPod will not respond if the Hold switch is set to off.
- Make sure the battery is charged. The iPod won't turn on if the battery is empty. Instead, a low battery screen appears for about 3 seconds when you try to turn it on. Note: If you are connecting via USB and the battery is completely discharged, there may be up to a 30-minute delay before iPod powers up. Click here for more information.
- Reset the iPod (full instructions) by holding down the Menu and Center buttons for 10 seconds.
- Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer is not set to sleep, standby, or hibernate.
- After the iPod has charged for at least 20 minutes and while it is still connected to the power source, toggle the Hold switch again as in step 1.
- If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
- If the Apple logo does not appear or the iPod is not seen in iTunes, the iPod should be serviced.
- If iPod does not turn on, disconnect it from all power sources and leave it disconnected for about 24 hours, then reset your iPod again. If it turns on now, use the iPod Updater to update your iPod's software.
- If the Apple logo does not appear or the iPod is not seen in iTunes, the iPod should be serviced.
If you think your iPod needs repair (click to help verify)
Apple iPod Support - Main Page - try here, Apple provides plenty of help. Make sure you make use of the search functions to drill down to the information you need.
Not finding the help you need, try iPod Errors, iPod FAQs, iPod Problems (solving), iPod Help (general), iPod How tos, iTunes Help, Apple Help (all related docs)
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