iPod Repair

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iPod ResQ

Home | iPod Help | iPod Problems | iPod Troubleshooting

Looking for Do it yourself Pod screen repair or iPod battery replacement?

What does it cost to repair your iPod? The average costs from 3rd party service providers for these common repairs.

iPod LCD screen repair - start at $ $49.00 and 24 hour turn around is available
iPod hard drive upgrades - start at $99.00 and 24 hour turn around is available
iPod click wheel repair - prices vary for all the following
iPod hold switch repair
iPod earphone jack repair
iPod logic board replaced
iPod battery replacement
General diagnostic - use this service when you don't know what is wrong.

Wondering about your iPod battery - find out if you need to replace it.

First let's make sure you really need to repair your iPod. If your iPod does not exhibit an obvious problem like a cracked screen and you are not sure yet if you need to send it for repairs try the following.

Here are basics but look it over anyway.

If your iPod is frozen or won't turn on read Frozen iPod Help
If your iPod won't turn on, your iPod may not be charged. Connect your iPod, wait for a moment, turn the power on, and check the screen. If you have an iPod nano, Fifth Generation iPod, or an iPod mini (Second Generation), you may have to wait up to 30 minutes before it is charged enough for the computer to recognize it.
If your iPod fails to hold a charge and it's more than a year old, you may need a new battery. See iPod Battery Help and Replace your iPod Battery
If your iPod headphones aren't working, try connecting them to your computer's audio output or another audio device that has a 3.5 mm stereo headphone jack. If the issue persists, it is probably time to spring for a new set. See iPod earphones and headphones

Still not sure try, Resetting iPod also including information on reset, retry, restart, reinstall, restore...

Now let's trouble shoot some icons that you may be seeing.

If your iPod displays this Your iPod displays a sad iPod icon
and
iPod is not recognized in iTunes
iPod is not recognized in My Computer (Windows) or
iPod not recognized in Finder (Mac OS X) - Fix sad iPod icon
If you see this folder icon with an exclamation point when you turn on your iPod. Find out about iPod folder exclamation point. This can happen for a number of reasons--most of them easily resolved
There are several versions of this disk platter icon. Disk platter icon with a magnifying glass or disk icon with exclamation point, checkmark, "x", or arrow. These icons all relate to built-in diagnostic software that checks the hard disk for damage and tries to repair it if necessary. A checkmark indicates all is well with your iPod. Help with disk plater icons
If your battery won't charge or play time is significantly shortened and you have had your iPod for more than 1 year -- chances are you need a replacement battery. Use service here or do it your self battery replacement.

Try the iPod Self Test - this is an internal diagnostic mode that may help isolate a problem.

You have some choices when it comes to repairing your iPod - use Apple or a 3rd party service. Let's look at Apple first.

Apple Warranty Policies - Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase

How to send your iPod to Apple for repair. First read Apple Service FAQ. Now if you want to proceed and have Apple fix your iPod follow these steps.

Gather information for service
To order service for your iPod, you'll need to know its serial number and purchase date. If service for your iPod is not covered under Apple's one-year limited warranty or AppleCare Protection Plan for iPod, there will be a fee.
How to get your iPod serviced
Easy! Complete the iPod service request form to receive service for your iPod or accessory. If your iPod requires warranty service, Apple will send you a prepaid shipping box you should use to send your iPod to Apple's repair center.

Notes: Please provide an address where someone will be there to accept the service box or accessory.

If you are in Europe, please take your iPod to a local Apple Authorised Service Provider (AASP). To locate an AASP, go to the main Apple website for your country and click the "Where to Buy" option on the top right of the page). In Australia, you can use the web form or you can bring your iPod to an AASP.

Basic FAQs about Apple iPod service.

What happens when an iPod is serviced?
iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare's direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text.

How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.

What about out-of-warranty service?
If service for your iPod is not covered by Apple's warranty or the AppleCare Protection Plan for iPod, Apple offers other options. If your iPod requires service because the battery's ability to hold an electrical charge has diminished, in the United States, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping. If your iPod requires service for other issues (except accidental or misuse damage), in the United States, Apple will replace it for a service fee of $249, plus $6.95 shipping.

Will the data on my iPod be preserved?
No. Songs and files will not be transferred to your replacement iPod. Make sure to back up important files, and to remove all data from your iPod before sending it to Apple. Apple is not responsible for any data sent to it in connection with service.

iPod replacement parts and do it yourself - our new step by step instructions

New - If you have a broken LCD or cracked screen and want to replace the iPod screen your self.
Step by Step iPod Nano 1G LCD replacement
Step by Step iPod Nano 2nd Generation LCD replacement
Step by Step iPod Video LCD replacement

If you would like to replace your iPod battery your self.
Step by Step iPod Nano battery replacement
Step by Step iPod Video battery replacement
Step by Step Pod Mini battery replacement

iPod repair services from 3rd party vendors.

The following vendors have been in business for a number of years. They have proved themselves many times over and can be trusted to perform as advertised. While your mileage may vary we recommend them and have joined their affiliate programs.

iPod ResQ