iPod FAQs

iPod FAQs

Frequently Asked Questions

The following links are compiled from Apple and represent the latest list of information.

iPod General FAQs

iTunes and playing Video FAQs

iPod Troubleshooting Basics FAQs

iPod Battery FAQs

iPod Shuffle FAQs

iPod Shuffle 2nd Generation FAQ

QuickTime Pro FAQ

Apple iPod Repair Service &Warranty information FAQs

Apple Service FAQ


New - if you have seen these icons go get information at About iPod Icons and iPod Trouble Shooting

IconsSad iPod icon iPod folder icon iPod circle icon iPod batery icon

20 Basic questions you should know

1 Is iPod compatible with my computer? iPod is compatible with Macintosh computers running Mac OS X and PCs running Windows 2000 or Windows XP.

2 How do I tell which iPod I have? It's easy to see which iPod model you have. Some of the things you can do include checking if it has a scroll wheel, a touch wheel, or a Click Wheel and checking the size of its hard drive. See Identifying different iPod models for more details.

3 What music (jukebox) software do I need on my computer to use iPod? iPod comes with iTunes for Macintosh & Windows. iTunes allows you to "rip" tracks from CDs into MP3 or AAC format and organize your music library by creating playlists. And every time you plug iPod into your computer, your music library--complete with playlists--is automatically transferred over FireWire or USB 2.0. See the iTunes website for free software upgrades to iTunes.

4 How do I transfer music between my computer and iPod? There are three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes:?

  • Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
  • Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to iPod when you connect it to the computer.
  • Manually manage songs and playlists. You can also choose to transfer music to iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to iPod.

5 Can I update my iPod music collection from more than one computer (like home and at work)? Yes. When you first connect iPod to your computer, iPod recognizes that computer as its "home" computer. Each time you connect, iPod automatically downloads the music library stored on it. When you connect iPod to a different computer, iPod asks for permission before synchronizing with this music library. If you choose Auto-sync, iPod recognizes the second computer as its home computer and breaks the link with the original computer. If you do not choose Auto-sync, iPod switches to manual update mode, allowing you to selectively drag songs, albums, or playlists from the second computer to your iPod. Synchronization occurs only in one direction, from your computer to your iPod. This means you cannot transfer music, automatically or manually, from your iPod to a computer, and you cannot use iPod to copy a music library from one computer to another. But, if you legally are allowed to copy music files, you can configure your iPod as a hard disk to move music files or see iPod software for other solutions.

6 Can I update more than one iPod with my computer? Yes. You can choose to automatically update your entire music collection on multiple iPod players or choose to update selected playlists, allowing you to transfer custom playlists to individual iPod players.

7 I own a Mac and a PC, will my iPod work on both? No, your iPod is configured for either Mac or PC. You can convert an iPod formatted for Windows into an iPod for Mac by using the iPod for Mac Software Updater on the Apple website.

8 Can I use my iPod while running, or doing other activities? Yes, iPod offers up to 20 minutes of skip protection - twice that of other hard drive-based MP3 players.iPod skip protection works by preloading up to 25 minutes of music to the cache at a time. iPod plays music from the memory cache rather than the hard drive, so even rigorous activities won't cause music to skip.

9 What if my music collection exceeds the storage capacity of iPod? If you have more music in iTunes than you can fit on iPod, you can choose to update selected playlists only or update manually. With the first option, only the tracks in the selected playlists (rather than the entire music library) are downloaded to iPod when you connect. With the manual update option, you manage what goes into your iPod by dragging and dropping selected songs or playlists into iPod.

10 Will music sound as good on my iPod as on my CD player? Your iPod is designed to provide the best-quality sound. iPod has a powerful 60 mW amplifier so it can deliver audio as loud as you want. It also has a 20 Hz to 20 kHz frequency response, which means you can hear distortion-free music at the lowest or highest pitches. Even the iPod headphones are designed to give you the best-quality sound using Neodymium transducers, a rare earth magnet in the earbuds, that significantly enhances frequency response and overall sound quality. Most other headphones use aluminum, cobalt, or ceramic drivers, the Neodymium driver is five times as powerful.

11 What is the equalization (EQ) feature on iPod? An equalizer allows you to adjust various audio frequencies within the sound spectrum (much like the bass and treble controls on a stereo system). Equalization can be used to optimize audio playback for a specific room, genre of music, or individual's listening preference. The iPod comes standard with over 20 equalization presets, such as Jazz, Rock, or Bass Booster. Choose your EQ preset in the Settings menu.

12 What audio formats does iPod work with?

13 Can I connect iPod to my car stereo? There are a number of ways to do this See Auto connections and accessories here.

14 How long does the battery last? The built-in rechargeable battery provides up to 18 hours plus of playtime (depending on thr iPod you own). See more about Battery-Help here.

15 Is there a clock on my iPod? Yes, iPod has a digital clock so you can keep track of the time wherever you go - especially convenient for working out

16 How do I add contacts and notes to my iPod? iPod can store up to 4000 contacts and 1000 notes right alongside your music as industry-standard vCards and text files. iPod is compatible with popular applications such as Microsoft Entourage, Microsoft Outlook, and Palm Desktop. Simply export your contacts as vCards into your iPod, and you can access names, phone numbers, and addresses on the go. For instructions on creating notes click here

17 How do I update my calendar on my iPod? iPod supports industry-standard iCalendar and vCalendar files, which can be exported by many applications including Microsoft Entourage, Microsoft Outlook, and Palm Desktop. iCal, the new desktop calendar application from Apple, also works with the new iPod calendar. Simply drag your iCalendar or vCalendar files to your iPod, and you can access your calendar even when you are away from your computer.

18 How long does my iPod service warranty last? iPod comes with a one-year limited hardware warranty. An AppleCare Protection Plan (APP) for iPod is available. For more information.

19 Where do I find help for my iPod? iPod comes with extensive AppleCare built-in service and support, including onscreen help in iTunes. There is also online support via the Apple Support Discussions Forum and Knowledge Base. For Great Help - look here.

20 How do I clean iPod? To clean iPod, unplug all cables and cords and set the Hold switch to Hold. Then use a soft, damp, lint-free cloth. Avoid getting moisture in openings. Don't use aerosol sprays, solvents, alcohol, or abrasives to clean iPod.

More FAQs - answers to common iPod questions

Can I use my iPod on both my Mac and Windows computers?Yes. The easiest way to use an iPod on both Mac and Windows computers is to format the iPod (using iPod Updater) using the PC. This will force your iPod to use the Windows file system (FAT32) which both the Mac and PC can read from and write to without the help of additional software.

If you need to use a Mac (HFS+) formatted iPod on a Windows PC, you’ll need to install XPlay 2.2 (or at least MacDrive) from MediaFour Software.  This will enable your Windows PC to read Mac-formatted disks.

Does the iPod have a stop or off button?The iPod does’t have a stop button. You merely pause the song. The iPod is never completely off, it just falls asleep. Because of this “instant-on” feature the iPod responds as quickly as it does when used again. The song starts playing again where you left off. You can manually put your iPod to sleep by pressing and holding the play/pause button. However, when you do this the iPod doesn’t remember the song it was playing.

How can I navigate my music on my iPod shuffle?Though it may be the simplest iPod yet, there are a few key iPod shuffle operation techniques worth discussing:

  • On the rear of your shuffle, you’ll see that the main slider has two “On” positions.  The first is “sequential play,” and the second is “shuffle.” Use sequential play mode if you’re not “Enjoying Uncertainty” at the moment.  You can, for example, switch modes from shuffle to sequential play during a song (if you just have to hear the rest of that album!) and it won’t be disrupted.  You’ll continue sequentially.
  • When listening to a playlist sequentially, press Play three times quickly to return to the very beginning of the play order.
  • When listening to a playlist in shuffle mode, press Play three times quickly to re-randomize the play order.
  • When listening to the first song in the play order, you can navigate backwards to go straight to the final song.  This is helpful for quickly getting to songs you know are near the end of your play

How do I use the iPod shuffle as a portable hard drive?
Like other iPods, the iPod shuffle can be used as a portable hard drive.  The average person is more likely to use this feature with the shuffle than with other iPods, because unlike them, the iPod shuffle does not require the user to carry a connection cable, and it works equally well on Macs and PCs without drivers or reformatting.
By default, the ability to access the iPod shuffle as a hard drive is disabled.  To enable it, enter the iPod Preferences page as we did above.

I keep accidentally pressing buttons on my iPod shuffle. What do I do?
Hold down the “Play/Pause” button for a few seconds, and you’ll see the front LED flash orange.  This “locks” all buttons, putting the iPod into hold mode.  This is especially helpful when carrying an active iPod shuffle in a pocket where buttons are likely to be accidentally pressed.  Hold “Play/Pause” again to deactivate hold mode.

Is it possible to use multiple iPods on the same computer?
Yes, and you have several options:
a) Both users share the same (Windows or Mac) login account, and thus the same iTunes Library.
For this option, the auto sync feature must be turned off for both participating iPods, but may be the wiser method if both users have similar tastes.  To do this in iTunes (Mac or Windows), mount one iPod and click on the iPod Preferences button in the lower right corner of the window, then select either ‘Automatically update selected plyalists only’ or ‘Manually manage songs and playlists.’ This will deselect ‘Automatically update all songs and playlists’ so you can now sync to multiple iPods.  Now, you must either manually load each iPod, or automatically sync to only a select number of playlists.
b) Users each have a distinct (Windows or Mac) login account, and thus do not share an iTunes library.

When multiple users on a computer, each with their own iPod, each have their own login account, their iTunes libraries are completely distinct.  In this situation, the iPods can automatically sync their entire respective libraries (as is the default setting).  However, if both users have similar tastes in music, they may find unnecessary desktop hard drive space being wasted, as each distinct iTunes library will have separate copies of identical songs.

Choose the method that suits your situation best.

My iPod is frozen on the playback screen! Or, my iPod will not turn on or respond! What do I do? See here How do I unfreeze my Frozen iPod or try here too Reset your iPod

Not finding the help you need, also try iPod Errors, iPod Problems (solving), iPod Help (general), iPod How tos, iTunes Help, iPod Troubleshooting, Apple Help (all related docs)

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