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Find Solutions to your iPod Problems
iPop problems often start when one day you turn your iPod on and you see one of the infamous Sad iPod icon or Folder icon.
More Troubleshooting Help
If your iPod is frozen and won't turn on or maybe won't respond.
If you think you have hardware problems Run the iPod Diagnostics
Sometimes it is helpful to manually set iPod disk mode and then reset it to normal operation. While we're not sure why this can sometimes correct problems - just walk through the simple steps indicated.
No matter which iPod model you're using, if you're having issues installing iTunes on your Mac or Windows computer select your issue below and follow the steps to try to resolve it.
iPod and iTunes Error Messages
If you have used your iPod for any length of time you may have seen one of these cryptic error messages Error -1418 error unknown. We are now compiling a comprehensive list of all messages. Read more about iPod Error Messages
Sometimes your iPod and your computer don't seem to want to speak the same language. Your computer may not recognize that your iPod is connected to it (or it may display an error message when connecting), or maybe your iPod doesn't show up in the iTunes Source list. Or maybe you're having trouble syncing or copying music, photos, movies, or other data to your iPod. If these types of issues sound familiar, you've come to the right place. Just select your issue below to get help.
- My iPod doesn't appear on my Windows computer, in iTunes
- My iPod doesn't appear on my Mac, in iTunes
- I can't copy music or sync files to my iPod
If you're freaking out about your iPod, don't. More than likely you can perform a few simple steps to get your iPod back into good working order. If your iPod refuses to do anything when you press its buttons, displays a sad iPod or folder icon or an exclamation point icon on its screen (see above). If your iPod won't turn on, won't charge, or won't play certain audio files, this lesson offers some solutions. Just click your issue below to get help.
- My iPod won't do anything
- My iPod displays a sad iPod icon or a folder with an exclamation point
- I can't turn on my iPod
- My iPod won't charge
- My iPod won't play certain files
- My earphones aren't working correctly
- Troubleshooting iPod Games
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials.
iPod Video Tutorials on Apple iPod support website.
- Play Music & Video on your iPod
- Downloading Music & Video to Your iPod
- Troubleshooting iPod Video
- Beyond iPod Basics
Apple iPod Support - Main Page - If you need more than go here, Apple provides plenty of help. Make sure you make use of the search functions to drill down to the information you need.
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